These Terms and Conditions govern the provision of services by Agencia Mejor Digital (THINKITGLOBAL SRL) (hereinafter, the “Agency”).
1. Acceptance of the Terms
Payment of any invoice issued by the Agency constitutes the client’s express, full, irrevocable, and unconditional acceptance of these Terms and Conditions, which are permanently published and available on our website.
2. Commercial and Administrative Terms
2.1. Currency and Taxes
Unless expressly stated otherwise, all prices are quoted in Argentine Pesos (ARS). The amounts indicated are net amounts and do not include Value Added Tax (VAT), withholding taxes, or any other applicable taxes, duties, fees, or governmental charges, all of which shall be added to the corresponding invoice.
2.2. Validity of Proposals
Commercial proposals and quotations shall remain valid for fifteen (15) calendar days from their date of issuance. After this period, the Agency may unilaterally modify prices and commercial conditions.
2.3. Agency Credit
Unless otherwise agreed, all completed work will include an Agency credit or signature (logo and/or link to the Agency’s website). The client may request the removal of such credit, subject to an additional fee of no less than thirty percent (30%) of the total project value.
2.4. Portfolio Display
The Agency reserves the right to include work performed for the client in its corporate portfolio (website, social media, and other promotional channels), while always safeguarding the confidentiality of any sensitive information.
2.5. Services and Costs Not Included
Unless expressly stated in the commercial proposal, the Agency’s fees do not include:
- Hosting, server housing, or domain registration.
- Logo vectorization or recreation of existing graphic materials.
- Translation services.
- Photography and/or video production or hiring.
- Purchase of image, font, plugin, or third-party asset licenses.
- Bulk upload of content or products.
3. Service Modalities
3.1. Monthly Hour Plans
Preferred Rate
Monthly plans include a 30% discount compared to the On-Demand service modality.
Hour Accumulation
Unused hours are automatically carried over to the following month and added to the new monthly allocation.
Conversion to On-Demand
If the monthly plan is canceled, accumulated hours may be converted into On-Demand hours upon payment of an administrative fee equal to 30% of the current value of the applicable hourly package.
3.2. Web Development Projects
Hosting Provided by the Agency
When hosting services are contracted through the Agency, the initial hosting configuration, file deployment, and website launch are included at no additional cost.
Third-Party Hosting
If the client chooses a third-party hosting provider, the Agency’s responsibility is limited to delivering the project files. Any configuration, management, migration, or technical support related to third-party hosting services is expressly excluded.
3.2.1. Phased Development Methodology
All web development projects are carried out under a phased development methodology. Each phase constitutes a project milestone and must be completed before proceeding to the next one. The commencement of a new phase constitutes acceptance of the previous phase. Accordingly, work completed in prior phases may not be revisited without generating additional tasks subject to additional charges.
The general stages of the development process are as follows:
Stage 1 – Information Gathering
The client shall provide all materials required for the development of the project, including but not limited to texts, images, photographs, logos, videos, documents, access credentials, products, and any other content to be incorporated into the website.
Development timelines shall commence only after the Agency determines that all required information has been received in full.
Stage 2 – Design and Visual Proposal
Based on the materials received, the Agency will prepare the corresponding visual proposal, using either templates or a fully custom design, depending on the scope of the contracted services.
During this stage, the website’s visual identity, structure, and overall user experience will be defined.
Stage 3 – Development
Once the visual proposal has been approved, the Agency will begin development of the website.
During this stage, consultations and clarifications may be made exclusively regarding the technical and functional implementation of the project. Such consultations shall not include modifications to previously approved content or designs.
Stage 4 – Project Review
Upon completion of development, the client will be granted a review period during which corrections or adjustments falling within the original project scope may be requested.
The Agency shall evaluate each request to determine whether it constitutes a correction covered by the original scope or a change in scope.
The following, among others, shall be deemed changes in scope:
- Addition of new information.
- Replacement of previously delivered texts, images, or materials.
- Changes to the approved design criteria.
- Structural modifications.
- Addition of new features or functionalities.
- Any request requiring the revision or rework of tasks corresponding to previously completed stages.
Such requests do not constitute a refusal by the Agency to perform the work. Rather, they are considered new requirements identified after project progress has been made and may therefore be quoted separately or performed under the Agency’s applicable hourly service model.
Stage 5 – Final Delivery
Once all services included within the contracted scope have been completed and the corresponding corrections have been made, the Agency shall deliver the final project.
Where applicable, administrative access credentials, usernames, and passwords will be provided to the client, thereby formally concluding the project.
4. Delivery Timeframes
Estimated delivery times are provided for reference only, are expressed in business days, and shall begin only after the Agency confirms receipt of all materials required for Stage 1 of the development process.
The partial, incomplete, or delayed submission of information shall suspend the originally estimated timelines and may result in rescheduling, additional charges, or changes to the project scope, as applicable.
| Category | Service | Estimated Time |
|---|---|---|
| Branding | Logo Design | 5 business days |
| Brand Board / Brand Guidelines | 5 business days | |
| Naming | 5 business days | |
| Graphic Design | Stationery, Business Cards, Stickers | 5 business days |
| Brochure / Flyer | 10 business days | |
| Digital Design | Newsletter (Image / HTML) | 5–10 business days |
| Banners / Sliders | 5 business days | |
| Articles (Design + Copywriting) | 7 business days | |
| Web Development | Landing Page | 10–15 business days |
| Corporate Website | 20 business days | |
| Complete Website / Blog / Portal | 30–45 business days | |
| Catalog / E-Commerce Website | 50 business days | |
| Custom E-Commerce Platform | 80 business days | |
| E-Commerce Platforms | Tiendanube Customization | 10 business days |
| Custom Tiendanube Development | 45 business days | |
| Digital Marketing | Advertising / SEO / Community Management Setup | 5 business days |
| Mercado Libre Consulting | 5 business days |
5. Contracting and Cancellation
5.1. Initial Consultation
The amount paid for the initial consultation meeting shall be credited toward the purchase of any Agency service, provided that such service is contracted within seven (7) days following the consultation.
Subsequent consultation sessions are non-refundable.
5.2. Cancellation of Monthly Services
Cancellation of any monthly service must be submitted in writing (via email) with at least twenty (20) business days’ prior notice before the next renewal date.
Failure to provide the required notice shall result in the automatic renewal of the service for an additional billing period.
5.3. Project Interruption and Refunds
If the execution of the services is interrupted due to circumstances beyond the Agency’s control—including, but not limited to, failure by the client to provide required materials, third-party hosting or domain issues, unilateral project cancellation by the client, internal disputes, or similar events—no refunds shall be issued.
The Agency shall invoice or allocate all expenses and hours effectively incurred up to the date of interruption.
Any unused balance shall remain as a credit in favor of the client and may be applied toward future Agency services.
6. Intellectual Property
All intellectual property rights related to developments, designs, source code, graphic materials, and any other deliverables shall remain the exclusive property of the Agency until full payment of the agreed fees has been received.
Upon full payment, the economic rights to the final deliverable shall be assigned to the client, except for third-party materials that remain subject to their respective license agreements.
7. Confidentiality
Both parties agree to keep strictly confidential all technical, commercial, strategic, and other information accessed during the course of the contractual relationship and undertake not to disclose such information to any third party without the prior written authorization of the other party.
8. Limitation of Liability
The Agency shall not be liable to the client for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of data, or business interruption arising out of or related to the use of its services.
In all cases, the Agency’s maximum liability shall be limited to the amount actually paid by the client for the specific service giving rise to the dispute.
9. Force Majeure
The Agency shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including, without limitation, internet service provider failures, power outages, governmental actions, labor disputes, pandemics, natural disasters, or any other force majeure event.
10. Governing Law and Jurisdiction
Any dispute, controversy, or claim arising out of or relating to the interpretation, validity, or performance of these Terms and Conditions shall be submitted exclusively to the jurisdiction of the Ordinary Courts of the Autonomous City of Buenos Aires, Argentine Republic.
The parties expressly waive any other jurisdiction or venue that may otherwise be applicable.
